- Peeling away the layers
- getting to what is really important to the parties
- Seeing the other side clearly
- an opportunity to get to know where the other party is coming from
- I don’t lose, you don’t lose
- avoiding the risks of adversarial conflict resolution
- From Gladiator to Collaborator
- voicing the issues to reach some level of understanding
- It’s Not Always About the Money
- it’s frequently about the underlying non-money issues
- Mediation and a Search for Meaning
- disputing parties are looking for meaning to find a resolition
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